Frequently asked questions

MaxConnect is a modern TV streaming service that works across the devices you already own — Smart TVs, streaming sticks, mobile phones, tablets and web browsers.

Browse the devices hub for Smart TV, Android TV, Fire TV, Apple TV, mobile and web paths. Compatibility depends on your device and connection — open the page for your platform for setup steps.

You are billed at the start of each cycle — monthly, quarterly or annually. Longer cycles usually reduce the effective monthly cost. See the plans page for your market.

Buffering is often caused by a slow or unstable connection. Try lowering quality, moving closer to your router, or connecting via Ethernet — then see the troubleshooting guides.